After-Sales Support

● Technical Information – Technical Documents – Manuals

All our machines are accompanied by detailed instructions with users and maintenance manuals, spare parts list, electrical and mechanical drawings. NOVATEC has an organized division for maintenance and direct support, from experienced and skilled technicians and qualified electricians and engineers, who can offer answers and solutions for any technical issue in a 24 hour/7 day basis. In case you need any forms, documents, manuals, drawings or any other information, please contact us, to send it electronically or in paper form.

For technical information, please contact:

  • e-mail : info@novatec-sa.gr & technical@novatec-sa.gr
  • Tel: +30 2610 647581, Mr. George Karagounis (for technical information)
  • Tel: +30 2610 647581, Mr. Giannis Kolios (for technical information/documents)
  • Tel:+30 2610 647582, Mr. Giorgio Tchidromos (for manuals/technical documents)

● Spare Parts

NOVATEC understands that customers are working in a highly competitive environment that requires quick and in time deliveries. For this reason, we maintain a full stock of spare parts, and we can guarantee 100% of all machine parts, with same day consignment.

For spare parts order please contact:

● Maintenance Support and Service

The maintenance and technical support team of NOVATEC, consists of experienced and skilled technicians and qualified electricians and engineers.

For immediate technical support please contact:

Tel: +30 2610 647582 and ask to be connected with:

Mr. Spyros Flessas (24 hours telephone service)

Mr. George Plomaritis (24 hours telephone service)

Mr. George Mpakalaros (08:00 – 17:00 Monday to Friday)

There is the possibility for onsite technical support, from our technician in max. 24 hours in Europe and in max 48 hours in Asia and Middle East.

Furthermore, in all countries that Novatec export machines, there is always a local cooperative Company/dealer that can also give you technical information or technical support through their technical department.

Especially for Cyprus please contact us on tel: +30 2610 647580, Mr. John Kolios and ask to be connected directly to our permanent technician in Cyprus.

Our Technical Department will give you immediate information and instructions, for easy solutions problems over the phone and/or through Internet (Skype, Team Viewer etc.), 24 hours a day, and 7 days a week during the whole year. Direct customer service in maintenance and technical support is a key principle of our company and we can guarantee 24-hour communication throughout the year with our technicians.